My current web hosting is crap, and I've been looking into transferring my domain elsewhere. I had every intention on doing that tonight, but one wrong decision has ruined my night and made me sick.
When I clicked on BlueHost, it was because it was on a list of hosts recommended by WordPress. I went through, and the pricing and products looked good, so I ordered the smallest package, since I don't need much. It was going to be $3 a month, paid in advance for a year. And since I already have the domain name, that was an added savings right there.
So when I purchased it and went to initiate the transfer, I got blocked because my account wasn't verified. Well, I thought. I'd gone through all the hoops, hadn't I? I checked my email to make sure there wasn't a link I missed clicking on somewhere. But no. I have to phone them to verify my account. And they're nine-to-five, so I couldn't even do that. I was kind of annoyed, and went digging through the options to see what else I could even do without verifying my account (answer: nothing). And that's when I saw that instead of being billed $36, I was billed over $230. Because not only did they charge me for extra time I did not order, but they added on extra packages I did not order. Packages I specifically opted out of.
And I can't even cancel, because they're not open. I feel so sick right out. I can't remember the last time I've been taken advantage of so thoroughly. First thing in the morning, I'm calling and speaking with someone's supervisor, and I am not hanging up until I get a full refund. I was willing to deal with being jerked around with the verification, but I will not do business with this company ever again.
No comments:
Post a Comment